Service Level Agreement (SLA)
COVERAGE
This web site availability service level agreement (SLA) applies to you if you have ordered any hosting plan ("service") and you are in good financial standing with d-formed.net.
SERVICE LEVEL
d-formed endeavors to have network connectivity available for http access by third parties 99% of the time ("web site availability").
CREDIT
In the event that the uptime of any particular web site hosted by d-formed.net falls below 80% you will recieve credit on your account for one free month. If a customer is paying yearly, the monthly
fee for his/her hosting package will be deducted from the yearly charge.
In order for you to receive this deduction on your account, you must request it within seven (7) business days after you experienced no web site availability so that we may check our stats and your stats.
You must request this by sending an electronic mail message to admin@d-formed.net. For security, the body of this message must contain your domain name, the dates and times of the unavailability of
your web site, and such other customer identification requested by d-formed. Deductions will usually be applied within sixty (60) days of your request. Credit to your account shall be your sole and
exclusive remedy in the event that there is no web site availability.
RESTRICTIONS
Credits shall not be provided to you in the event that you have no web site availability resulting from (i) scheduled maintenance, (ii) your behavior or the performance or failure of your equipment, programs or applications, or (iii) circumstances beyond d-formed.net's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.
LIMITATIONS
Online problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to d-formed.net. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and the data center utilized and maintained by d-formed, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.
